I took TimeSmart about 3 years back and have been utilizing the methods taught till this day. Essentially, this training provided simple methods for taking control of your inbox in order to stay more organized, manage work better and for some people like me, enjoy the personal satisfaction of having Outlook remain clean. This training really helped me to learn many tips and tricks from Outlook which I otherwise would not have spent the time to research. The hands-on approach (using your own laptop in the class) was practical too as it allowed us to spend the time to tweak and setup our system in real time. I would highly recommend the course to anyone who needs a little more organization or discipline in the management of tasks and daily email.